FAQ

Yes!
I take on commissions while my schedule allows :)
If you're looking for a specific item and haven't seen me restock, or if you're looking to get a customized piece, definitely fill out a commission request form!

Read more about the commissions process and fill out the form here!

The current round of preorders is set to ship around early May but can be delayed.

Orders placed with preorder items will not be shipped until all items are ready!
Please place a separate order for regular items if you'd like your order sooner :)

Yes!
However, to maintain the glaze quality and longevity of your ceramic pieces, I highly recommend handwashing when possible!

To maintain the glaze quality and longevity of your ceramic pieces, I highly recommend handwashing when possible!

Avoid sudden temperature changes (e.g. putting in boiling water right after ice cold liquids). Do not put pieces directly on the stove.

If the piece develops deep cracks, it is unsafe for food use!

Yes! :)

My bundle discounts are automatically added at checkout when you meet the minimum requirement.

Washi Tapes: 2 for $10
Stickers: 3 for $10, 5 for $15
Sticker Sheets: 2 for $14, 4 for $24
Greeting Cards/Postcards: 3 for $12
Prints:
2 Karl Mini Prints for $12
2 Karl Prints (8x8) for $25
2 5x7 Prints for $14
Ceramics (until 1/1):
2 BYO Charms for $30
2 Keychains for $32

Free Shipping*:
Orders above $100 will get free shipping, if the shipping amount is under $8.
Orders above $150 will get free shipping, if the shipping amount is under $12.

*Please understand that offering free shipping on large orders is unsustainable for a small business like mine, and therefore I have a maximum for free shipping discounts!

All orders are processed and shipped by me from San Francisco, California. (I'm just a single artist running this small business!)

Most orders are shipped out via USPS Ground Advantage within 5-10 business days.

Orders with only stickers and/or sticker sheets will be sent out untracked with regular postage. You can upgrade shipping to include tracking at checkout!

International shipping times will vary by country and can take up to 21 business days, depending on shipping chosen.

Yes! I currently ship to these places:

United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

Customers outside of the US will be responsible for paying any import fees, taxes, or VAT.

Orders with only stickers and/or sticker sheets can be shipped out via USPS with regular postage, but will be untracked! You can upgrade shipping at checkout.

If you're an international customer and are having issues, please reach out to info@woodymakesthings.com so I can find the best way to get my work to you!

Unfortunately, I do not offer returns, refunds, or exchanges at this time.

By placing an order, you agree that any lost / stolen / incorrectly addressed packages are not my responsibility. All sales are final unless the order was incorrectly packaged or damaged.

Please feel free to reach out via email (info@woodymakesthings.com) to sort out any problems!

Turn garment inside out when washing to protect the handprinted design.
Machine wash cold, then hang dry or tumble dry low.
Do not bleach or iron over graphic!

I reuse a lot of packing materials (bubble wrap, foam, etc.) and if new, try to use recyclable/biodegradable materials.
The packing peanuts I use are made from plant starch and 100% biodegradable. You can compost or dissolve them with water.

Shipping labels are not recyclable and should be taken off and thrown in the trash.

Please follow your local guidelines and recycle responsibly! :)

Please email info@woodymakesthings.com or fill out my contact form and I will get back to you shortly! :)